Privacy Policy

1. Who We Are

GV Diamonds Pvt Ltd ("GV Diamonds", "we", "our") is a natural diamond atelier based in Surat, Gujarat, India. We operate this website to help clients discover, customise, and purchase natural diamonds and fine jewellery. As the data controller for information collected through this website, we are committed to protecting your personal data.

2. Information We Collect

We collect only the information necessary to process your enquiry or order:

• Contact information

  Name, email address, phone number — provided when you submit an enquiry, consultation request, or place an order.

• Order details

  Your product preferences, budget range, design brief, and reference images — provided during a bespoke or custom jewellery request.

• Payment information

  We do not store card or banking details on our servers. All payment processing is handled by our certified payment partners.

• Website usage data

  Anonymised analytics data (pages visited, time on site, browser type) collected via privacy-compliant analytics tools. No personally identifiable tracking.

• Cookies

  Functional cookies only — used to maintain session state and remember your preferences. We do not use advertising or third-party tracking cookies.

3. How We Use Your Information

We use your personal information to:

• —Respond to your enquiry or consultation request
• —Process and manage your custom or bespoke order
• —Send order updates, milestone approvals, and dispatch notifications
• —Provide post-delivery support (resizing, cleaning, buyback enquiries)
• —Comply with applicable Indian legal and tax obligations

We do not use your data for automated profiling or send unsolicited marketing communications without your explicit consent.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We may share limited data only in these circumstances:

• —With our certified payment gateway partners, solely to process your payment
• —With our logistics and courier partners, solely to deliver your order
• —With GIA, IGI, or HRD certification labs, for diamond grading on your behalf
• —When required by law or court order in India

5. How We Protect Your Information

All data transmitted to and from this website is encrypted via SSL/TLS. Access to customer data is restricted to authorised GV Diamonds staff on a need-to-know basis. We do not store sensitive payment credentials on our servers.

6. Data Retention

We retain your personal information for as long as necessary to fulfil your order and comply with our legal obligations (typically 7 years for financial records under Indian law). Enquiry data from visitors who did not place an order is retained for up to 12 months, then deleted.

7. Your Rights

You have the right to:

• —Request access to the personal information we hold about you
• —Request correction of inaccurate data
• —Request deletion of your data (subject to legal retention requirements)
• —Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us at the address below. We will respond within 30 days.

8. Cookies

This website uses strictly necessary functional cookies to operate correctly. These cookies do not track you across other websites and cannot be used to identify you personally. By using this website, you consent to the use of these functional cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this page periodically.